NEW STANDARD WARRANTY FOR UNITS/HARDWARE


EFFECTIVE 4-27-23


With a new year comes change! We are pleased to announce we are making some positive changes internally and have therefore restructured some of our policies. We will continue to strive to provide the most efficient vaporizers on the market taking pride in our ease of use and affordability.


UPDATED WARRANTY POLICY

Boundless Technology guarantees a limited manufacturer warranty for authentic Boundless products. The warranty is valid for a period of 1-year from the original purchase date. Please note we will only directly handle all warranty claims if purchased from our online retail site: https://bndlstech.com/. For items purchased from an official Boundless reseller/distributor, warranties will still be honored, however, you will need to contact your original seller. If you have any questions we’d be happy to help out and clear up any confusion.

The warranty covers any defects in materials and workmanship under normal use and covers electronics, ceramic heating chamber, and structural integrity.


PLEASE NOTE:

● Batteries have a 30 day warranty
● All Coils have no warranty
● Any Device packaging that states it has a 3-year warranty on it, Boundless will honor the 3-year warranty starting from the time of purchase. THIS IS ONLY IF IT IS STATED ON THE PACKAGING


WARRANTY WILL NOT BE COVERED UNDER THE FOLLOWING

● Physical damage. Example: Drops to the product.
● Any liquid damage on or in the unit.
● Dropped, dipped or submerged in water. Water damage is not covered.
● Any type of modifications made to the product.
● Any attempts to repair the product on their own.
● A clog issue related to the maintenance or lack thereof of the device.
● Storing the device incorrectly.
● If the customer misuses the unit. Example: loading wax or oils without using the
concentrate pods.
● Charging the unit on a nonstatic-free surface.
● Does not cover any type of cosmetic damage/issues.
● The defect falls out of the 1-year purchase date
● If items asked for the warranty are not provided


CAN I EXCHANGE OR RETURN AN ITEM?

Boundless Technology strives to provide all customers with a satisfactory experience. Boundless Technology honors a 30-day unused return/exchange policy. Proof of purchase or order number is required to exchange or return an item. Only items that have been purchased from our online retail site may be returned. If the item you request to exchange is of greater value than the original item you purchased, you must pay the difference. Conversely, if the unit you exchange for is of lesser value than the original unit you purchased, you will be refunded the difference. Due to the nature of the product, we are unable to return or exchange used products.
If the customer purchased the unit from one of our trusted resellers they must process the exchange or return via the reseller. Unfortunately, we cannot provide exchanges or returns from other resellers and will ONLY provide a refund/exchange with the above terms if purchased directly from our online store: https://bndlstech.com/