Boundless Tech Support Center

Warranty 7

• Replacements
• How do I begin the warranty process?
• Can I exchange or return an item?
• What does the warranty not cover?
• If I’m getting a replacement, can I pay the difference to get a better device?

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Shipping 10

• How do I place an order?
• Who are our carriers?
• Tracking your package
• Is packing discreet?
• Is there expedited shipping?

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General Information 9

• How do I turn on my device?
• What is the best way to keep my Boundless unit clean?
• Can I use isopropyl alcohol to clean my Boundless unit?
• My unit does not heat up?
• What materials are our products made from?

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Product Manuals 7

• Vexil Quickstart Guide
• Vexil User Manual
• Terp Pen Manual
• CFV User Manual
• CFC Lite User Manual

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Product How-To Guides 17

• How to Clean the Terp Pen (including Video)
• How to use the Terp Pen (Video)
• CFX Boundless Tutorial (Video)
• How to use the Terp Pen XL (Video)
• How to use the CF (Video)

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Questions related to herb units 7

• How fine should I grind my herb?
• How much material should I load into the chamber?
• How do I know what temperature to use?
• How do you change the temperature in the CF?
• What does it mean when all the lights are rapidly flashing blue in the CF?

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Questions related to concentrate units 4

• How to use the mesh pad for concentrates on the Tera?
• How to change to concentrate mode with the Tera?
• Why isn’t my Terp Pen XL is holding a charge?
• My Terp Pen keeps flashing blue?

Questions related to orders 4

• How long will my refund take?
• Can I place an order over the phone?
• Can I add a product to my pending current order?
• How long will my refund take?